Introduction
SERVICE AR
Service AR is a unique all-in-one application to optimize crucial service and maintenance processes. Visualize data and information wherever you need them. Benefit from a wide range of cutting edge features like maintenance tours, remote assistance, work instructions, etc. to prevent downtimes and increase quality of service.
Features
Prepared for all eventualities.
Indoor navigation Reduce time for orientation and help your workers to find the fastest way to any service point. SERVICE AR helps your workers to find any service points by calculating the most efficient route even in the most complex building. Navigation can be enhanced with additional features to visualize data and information along the way. Critical areas or danger zones are visualized accordingly, making clear where more attention is required. Workers’ safety is increased and productivity doubled.
Work instructions / Checklists Get work and training done more quickly, accurately and consistently. Let your workers perform jobs by following step-by-step procedures enabling flawless workflows. Easily capture the knowledge of your experts by digitizing procedures and create work instructions accordingly. Augment steps of a procedure by capturing 3D highlight points, videos, audios and photos.
Remote assistance Solve issues remotely with over the shoulder-guidance powered by augmented reality. SERVICE AR remote assistance is a powerful collaborative solution for remote guidance, which combines live video streaming with augmented reality technology. Like in conventional remote assistance applications, videos and images are broadcast in real time between users. In addition, Augmented Reality superimposes the user’s camera image with computer-generated content that allows interactions and visual markings. Instead of explaining each step of a procedure with voice broadcast, users can visually show what to do.
Defect marking Use digital annotations to capture defects in any physical environment and make their relocation easier. With SERVICE AR you can mark defects and make them easier to relocate later. Your workers can use any mobile device for capturing. Record coordinates, add descriptions, make photos, and save everything within your existing database or ticket management system. Specific objects with indistinctive similarities like tubes, valves, walls, etc. can also be located more easily. This makes it possible for technicians to relocate damaged objects more efficiently. All saved data can be combined with any available ticket management software, creating a connected eco-system for better issue management.
Maintenance tours Reduce time for wayfinding and guide your workers along the fastest route through their maintenance tour. SERVICE AR calculates the most efficient routes for even the most complex facility. Save time navigating through the maintenance tour without missing any of the service points. You will finish your maintenance tour more efficiently. Predefined routes are also used for onboarding and educating new workers, navigating them around the building and to their respective service points.
IOT data visualization Make data visible and accessible where it is needed. Link live data with a physical object and visualize live data on its exact coordinates. Detect outliers and trends faster and derive specific actions accordingly. By augmenting data into the environment you gain a more insightful understanding of ongoing processes. Make complex data more accessible for all workers.
OCR tagging Automatically create labels by recognizing text and recording its coordinates. Creating a service point within your facility has never been easier. Scan any text with a simple touch and automatically create a digital label linked to the recorded coordinates. Save time by cataloging physical objects this way. Additionally, any data stored in existing databases can be easily linked through an API to any new service point.
Deep link integration Use deep links to start any SERVICE AR task from your internal ticket system. Upgrade your existing ticket system with SERVICE AR and start any task without manually browsing for it. Start navigation to a specific service point or access a predefined workflow with a simple click on a deep link. Save time and money by combining your existing systems with SERVICE AR.